The two most common errors individuals commit in professional emails and strategies to prevent them from happening.

Necessarily, most office workers experience stress due to communicating over email.

According to a survey of 2,000 U.S. office workers from Babbel, a majority, or 60%, of people say that the volume of emails they receive at work causes stress in their day.

Email regrets and potential harm to careers are common: 88% of people have regretted the contents and language of an email immediately after sending it, and 28% admit that an email has negatively impacted their careers.

"Esteban Touma, a cultural and linguistics expert at Babbel, states that our research shows that emails are a significant source of workplace stress. Additionally, he explains that the formal and permanent nature of emails clashes with most other means of professional communication, which could have severe career implications."

Touma, a language expert, frequently observes that individuals commit two major errors when composing emails.

Typos and grammatical errors

People frequently overlook the importance of thoroughly proofreading and editing messages before sending them.

"Mistakes in spelling, grammar, and phrasing can diminish the professionalism and impact of the message, rendering it unclear and confusing," he states.

A majority of survey respondents, 52%, said they judge typos in work emails more harshly than they might on chat platforms like Slack or Teams.

It is important to proofread emails before sending them, as Touma advises, in order to avoid mistakes such as misspellings and unintended digital faux pas, like when autocorrect changes the recipient's name.

Touma says, "Let's schedule a call when you have some time to kill, Brian." This is politely addressing Brian. But "Let's schedule a call when you have some time, to kill Brian" suddenly becomes a lot more sinister.

Unclear messaging

Another common error in emails is not expressing the message plainly.

Touma argues that using excessive words, jargon, and ambiguous language can result in confusion, delays, and frustration.

Touma suggests three ways to improve email communication: clear subject lines, logical organization, and specific action points.

It can be difficult to convey tone and emotion through emails, which can make the message feel impersonal. However, it's important to be mindful when introducing humor over email and only do so when it's appropriate, depending on the context of the message and the recipient.

Touma advises against going overboard with messages to compensate for the lack of tone in replies and email sign-offs.

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