The British retail company is disclosing interview questions in advance to ensure a more equitable hiring process.
Would you feel better prepared for job interviews if you were aware of the questions that would be asked?
John Lewis, a 160-year-old retail giant based in the U.K. with 80,000 employees, has made the hiring process more equitable by revealing interview questions for job candidates on its website in advance. This new development applies to all roles, from grocery store assistants to corporate managers.
Can you provide an example of a time when you had to quickly adapt to new tasks or processes?
Lorna Bullett, talent acquisition lead at John Lewis Partnerships, stated in an email to CNBC Make It that interviews can be intimidating, and for some, especially those who are neurodiverse, nerves can significantly affect their performance.
Bullett explained that candidates will have the chance to prepare and confidently showcase their abilities.
According to Khyati Sundaram, CEO of recruitment platform Applied, the lack of a standardized process for interviews is a source of division among people regarding the development's benefits.
Sundaram felt positive about the news as it would enhance accessibility for individuals from diverse backgrounds.
Revealing job interview questions in advance is not a guaranteed solution, and there are certain limitations to consider.
Candidates may use ChatGPT
The release of ChatGPT by OpenAI in November 2022 has led to people testing its capabilities and using it to cheat in job applications.
Some Gen Zers are using ChatGPT to generate cover letters, according to Shoshana Davis, a career coach, who told CNBC Make It previously. Davis pointed out that employers had received hundreds of identical cover letters.
Sundaram cautioned that there is always a possibility that candidates may use ChatGPT to answer interview questions and simply read the responses verbatim.
John Lewis's website states that the questions are merely suggestions for what may be asked and that there may be additional questions.
Bullett acknowledged the concerns about AI-generated responses, stating that the interview process will still be "thorough" and that "candidates can anticipate follow-up questions based on their initial responses."
By asking probing follow-up questions and technical questions based on their answers, interviewers can quickly determine if their responses are genuine and grounded in real experience.
According to LinkedIn career expert Charlotte Davies, it is not true that using ChatGPT means you can't use it at all.
Davies stated to CNBC Make It that generative AI can be a valuable resource for job seekers to utilize as a starting point for their preparation.
"The purpose of the first draft is to provide a solid foundation for review and revision during the interview process, which is a crucial step in evaluating candidates and assessing their skills and experience."
It makes the process fairer
By disclosing interview questions, the company can draw candidates from diverse backgrounds, as Bullett stated.
Bullett stated that anyone who has ever recruited knows that there are times when candidates can excel in a role but may not always give their best during an interview.
Davies pointed out that the company will also support Gen Z and young people who may lack interview experience and communication skills, in addition to neurodiverse candidates.
"Gen Z candidates and young professionals applying for their first job may benefit from a transparent interview approach, as they may lack confidence in the interview process," she stated.
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