Amazon CEO: What Most Bosses Get 'Wrong' at Work Reveals Their Judgment Skills

At Amazon, leaders are taught to be correct frequently.

According to Amazon CEO Andy Jassy, the best leaders are those who are open to hearing different perspectives and have the ability to make informed decisions based on those viewpoints, even if they differ from their own instincts.

Jassy often observes leaders misunderstand the "right" way to approach the concept, he stated. He pointed out that an idea originating from a boss isn't always the best possible idea.

Jassy stated that the goal is to provide the best possible answer for customers, regardless of whose idea it is. As a boss, it is important to bring the right people together to provide feedback and ideas, so that all potential options can be considered.

Jassy stated that the "right, a lot" principle serves as a proxy for judgment because it assesses a person's ability to listen to diverse opinions and make the best decision for a business, its employees, and customers.

'It doesn't matter if it was your idea or not'

Tim Cook, the current CEO of Apple, was also impressed by Steve Jobs' ability to quickly and frequently change his mind.

"Because things do change and it takes courage to change, this is a gift," Cook said at the 2012 D10 conference.

Research indicates that cognitive flexibility is crucial for effective learning, adjusting, and making sound judgments. Jassy emphasized in a recent video that being open to diverse perspectives, considering different viewpoints, and being willing to alter your own stance when necessary are particularly important when navigating unfamiliar terrain.

"Jassy stated that she frequently examines her deeply ingrained beliefs about a specific topic to determine their accuracy. She emphasized the importance of involving the right individuals in providing feedback, considering diverse viewpoints, and ultimately selecting the optimal solution for customers or the business, regardless of its origin."

As CEO of Amazon, Jeff Bezos was known for his practice of remaining silent in meetings, allowing his employees to voice their thoughts first. This way, he ensured that their opinions were not swayed by his own, and everyone would have a chance to share their ideas. Bezos discussed this approach with podcaster Lex Fridman in December.

In many of the best meetings I'm in, I never even had to express an opinion, Jassy said.

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