Delta Airlines has expanded its food options for international travelers following a flight diversion due to spoiled food.
- On Wednesday, Delta announced that it would be serving only pasta in the main cabin on approximately 75 international flights, following an incident where an Amsterdam-bound flight had to divert due to spoiled meals earlier in the week.
- The incident occurred during a period of record air travel.
On Wednesday, after the airline announced that reports of "spoiled" food on an Amsterdam-bound flight led to the plane diverting to New York, I selected meal options from various international flights.
On Wednesday, Delta served only pasta in the main cabin on approximately 75 international flights. It was unclear if the menu changes would continue on Thursday.
Delta teams have made changes to in-flight meal service on several international flights on July 3, as a precautionary measure.
Customers on the Detroit-to-Amsterdam flight were apologized to by Delta after a report of spoiled food in the main cabin.
Delta stated that the service they experienced was not what they are renowned for and they deeply regret the inconvenience and delay caused to their customers.
On Wednesday, Ash Dhokte, the head of onboard service at Delta, announced that the airline is currently investigating the cause of the issue and that immediate corrective actions have been taken to prevent it from happening again.
Delta caterer Do&Co. did not promptly respond to a request for comment.
"Dhokte wrote, "Please examine the dish before serving it and do not serve any food that may have a contaminant. Onboard food safety incidents are extremely rare.""
During the peak summer travel season, Delta and its competitors were competing for customers. Despite serving thousands of meals daily to customers, such incidents were infrequent, according to Henry Harteveldt, a travel consultant and founder of Atmosphere Research Group.
"Delta is taking cautious measures. When you have a food scare, you don't want anyone getting sick on a plane," said Harteveldt. "The safest and smartest option is to avoid all pasta."
A possible strike by workers at major inflight caterer Gate Gourmet is looming, as federal mediators have released Gate Gourmet and its unions from mediation, paving the way for a potential strike at the end of July.
Delta's Dhokte stated in a staff note on Wednesday that Gate Gourmet serves us at 19 domestic stations and we are evaluating strategies to minimize disruptions for you and our customers in the event of an interruption.
Business News
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