After a ransomware attack on a vendor, Starbucks baristas are unable to access their schedules.

After a ransomware attack on a vendor, Starbucks baristas are unable to access their schedules.
After a ransomware attack on a vendor, Starbucks baristas are unable to access their schedules.
  • One of Starbucks' vendors experienced a ransomware attack, preventing their baristas from accessing and managing their schedules.
  • The coffee company's store leaders and baristas are manually working around the outage until it is resolved, while also attempting to ensure employees receive payment.
  • The interruption has not affected customers directly.

One of the coffee chain's software vendors experienced a ransomware attack, which has affected how the baristas view and manage their schedules, the company announced on Monday.

Starbucks is collaborating with the vendor to address the problem, but the identity of the third party remains undisclosed.

Despite an outage, Starbucks' employee platform that displays schedules and tracks employee hours is currently being used manually by store leaders and baristas. The company has assured that employees will still receive payment for all hours worked during the disruption.

Starbucks is still serving customers in its cafes, as the interruption has not affected them directly.

Starbucks' outage was first reported by The Wall Street Journal.

The year 2024 is expected to be one of the worst on record for ransomware attacks, with over 2,300 incidents reported by mid-year, according to a report from the Office of the Director of National Intelligence.

— CNBC's Kate Rogers contributed reporting for this story.

by Amelia Lucas

Business News