ThousandEyes, a Cisco-owned company, introduces AI to anticipate and remedy internet disruptions, hints at ChatGPT-style technology.

• Cisco's internet monitoring unit, ThousandEyes, unveiled a new set of AI-powered capabilities on Monday called Digital Experience Assurance, or DXA.
• The company claims that its new AI technology will allow customers to not only monitor but also automatically address network quality problems.
• ThousandEyes, often referred to as the "Google Maps" of the internet, has been heavily investing in AI technology over the past few years.

On Monday, ThousandEyes announced new AI-powered features that enable faster prediction and diagnosis of internet outages and disruptions.

Cisco's new AI technology, Digital Experience Assurance (DXA), will allow customers to automatically address network quality issues using the networking technology.

ThousandEyes' software is primarily used by customers to monitor their IT infrastructure for network issues.

'Google Maps of the internet'

Cisco ThousandEyes is often referred to as the "Google Maps" of the internet due to its comprehensive, end-to-end monitoring of all users and applications across any network.

The company, established 15 years ago, has recently increased its investments in AI.

ThousandEyes is introducing AI-driven updates to its platform, enhancing its clients' ability to monitor network performance and durability.

Joe Vaccaro, vice president and general manager of ThousandEyes, stated that DXA would enable not only resolving issues before they affect users but also predicting and providing forward intelligence on potential infrastructure issues to proactively address them before they significantly degrade digital experiences.

Vaccaro stated in an exclusive interview with CNBC ahead of the Monday Cisco Live event in Las Vegas that digital experience assurance is crucial for the evolution of the journey beyond metrics and monitoring, towards a closed loop system.

DXA offers businesses the ability to correlate, analyze, diagnose, predict, optimize, and remediate with minimal manual intervention.

Cisco ThousandEyes' platform is powered by over 650 billion daily measurements collected from around the world, providing businesses with visibility into their internal environments, including on-premises networks and cloud environments.

Cisco ThousandEyes' Event Detection technology is the foundation for the product, which reduces the time to detect a disruption event to minutes and requires fewer staff and engineers.

AI-generated internet status reports

Cisco ThousandEyes is working on a new product that will allow users to generate AI-generated scripts showing the status of global ISP, public cloud, and edge service networks, or an application's connection to a network.

This is similar to what ThousandEyes offers for internet monitoring, but with AI automatically doing the work instead of people.

Vaccaro stated that the project is currently under development and is expected to be released soon, according to CNBC.

Large language models are the foundation of generative AI systems such as ChatGPT and Google Gemini, and the product would incorporate them.

The app's success stoked massive hype around artificial intelligence, with companies of all stripes making developments of their own in the space.