Grocery stores and fast-food chains will be transformed by AI and automation.

The food industry is also heavily investing in the AI trend, with self-checkout kiosks and AI ordering in drive-thru lanes becoming increasingly common in the grocery and fast-food sectors.

To combat high food inflation, U.S. consumers are searching for discounts and adjusting their spending patterns. Meanwhile, the food industry is using artificial intelligence to lower labor costs and decrease prices on certain products.

Amid the challenging economic climate, retailers are exploring innovative ways to improve customer satisfaction and increase profits. For instance, McDonald's has invested $2 billion in AI and robotics to enhance the customer experience in their restaurants and drive-thrus. Similarly, grocery stores have spent $13 billion on tech automations in 2022, and FMI expects this spending to increase by 400% through 2025. According to Joe Park, Yum Brands' chief digital and technology officer, AI and technology have the potential to improve the customer experience while making the team members' jobs easier. Watch the video to learn more about how the food industry is using AI to reshape the customer experience.