Passengers of turbulence-hit Singapore Airlines flight receive compensation of at least $10,000.

Passengers of turbulence-hit Singapore Airlines flight receive compensation of at least $10,000.
Passengers of turbulence-hit Singapore Airlines flight receive compensation of at least $10,000.
  • The ill-fated flight SQ321, which experienced extreme turbulence and resulted in the death of one passenger, has received compensation from Singapore Airlines.
  • Those with minor injuries have been offered $10,000, while those with more serious injuries have been invited to discuss their compensation.

The airline has compensated the passengers of flight SQ321, which experienced severe turbulence and resulted in the death of one passenger and injuries to several others.

On Monday, SIA confirmed that it had sent out compensation offers to those affected by the May 21 flight.

The company has offered US$10,000 in compensation to passengers with minor injuries from the incident, while inviting those with more serious injuries to discuss a compensation offer.

The airline announced that passengers who sustained serious injuries and needed long-term medical care would receive an advance payment of $25,000 if they requested financial assistance. This amount will be included in the final compensation they will receive.

The Boeing 777-300ER aircraft, which was bound for Singapore, experienced extreme turbulence 10 hours after takeoff from London on May 20. The aircraft fell into an air pocket over Thai airspace.

The plane crashed, injuring 211 passengers and 18 crew members, as it plummeted 54 meters (178 feet) in under five seconds, according to investigators.

In May, a 73-year-old British national died of a suspected heart attack on a flight that had to make an emergency landing in Bangkok. As a result, 104 other passengers were also injured, according to a press officer from Bangkok's Samitivej Srinakarin Hospital, who spoke to the Associated Press.

Singapore Airlines turbulence incident was a lesson to all of us in the business, Tim Clark says

Last week, SIA announced that 20 passengers who were on the flight were still receiving medical care in hospitals in Bangkok. The airline stated that they were covering the medical expenses of injured passengers and crew and had arranged for their family members and loved ones to fly to Bangkok when requested.

Singapore's flagship carrier announced that all passengers on the May 20 flight will receive a full refund, including those who were not injured, the airline said Tuesday.

The airline compensated all passengers on the flight with 1,000 Singapore dollars, or $740, each, in addition to the delay compensation they were entitled to under European Union or United Kingdom regulations, to cover their immediate expenses upon departure from Bangkok.

After the incident, Singapore Airlines implemented a more conservative seat belt policy and stopped providing hot drink and meal services during the seat belt sign period.

Although turbulence-related accidents are the most common experienced by commercial airlines, severe injuries from flight turbulence are considered rare, according to the U.S. National Transportation Safety Board.

In May, SIA stated that it had been fully cooperating with the investigation into the incident by the Singapore Transport Safety Investigation Bureau and other relevant authorities.

by Dylan Butts

Markets