Financial services companies, including Charles Schwab, experience a global tech outage.

Financial services companies, including Charles Schwab, experience a global tech outage.
Financial services companies, including Charles Schwab, experience a global tech outage.
  • On Friday, some investors faced disruptions at financial services companies, including Charles Schwab, during a global IT outage.
  • The website stated that some online features might be sluggish or inaccessible at times, while the app alerted users about duplicate trades.
  • DownDetector did not show significant outage reports for Vanguard or Fidelity.

On Friday, some investors faced disruptions at financial services companies, including one of the country's largest brokerage firms, amid a global IT outage.

The problems originated from a problematic software update from CrowdStrike, which impacted companies globally, including airlines, banks, and media outlets.

CrowdStrike CEO George Kurtz stated that the company is currently collaborating with customers affected by a faulty update for Windows hosts.

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Around 10 a.m. ET on Friday, Charles Schwab reported approximately 500 user-reported online outages, according to DownDetector.

Charles Schwab's website displayed a banner stating that certain online features might experience slow or unavailable intermittent issues, and phone services may have longer hold times.

The company advised users against placing duplicate trades through its app, stating that it may result in the creation of multiple trades. The company is currently collaborating with the vendor to address the issue.

Charles Schwab did not immediately respond to CNBC's request for comment.

DownDetector did not show significant outage reports for Vanguard or Fidelity.

"Despite a widespread third-party outage, Vanguard's portfolio management trading functions are functioning normally across all regions, with no impact on products or pricing. A Vanguard spokesperson stated that they are closely monitoring and assessing the situation, and are working tirelessly to maintain business continuity for their clients worldwide."

CNBC reported that Fidelity stated it was aware of the problems but they did not seem to affect the company at midday on Friday.

CrowdStrike CEO George Kurtz explains the cybersecurity firm's next steps after global outage
by Kate Dore, CFP®

Investing